Privacy & Security

Qkzz Privacy Policy — Your Information Completely Safe With Us

Qkzz believes privacy is a right. Your personal information, payment details, and browsing activity are all kept under strict security.

Last Updated: January 1, 2026
Reading time: 10–15 minutes
SSL 256-bit Secured
Your Data
100% Secure
SSL AES-256 KYC

qkzz's Commitment: We never sell your data to third parties. Your information is never used for marketing purposes without your consent.

Your Data Journey — At a Glance
Collection
During Registration and Use
Encryption
Instant with AES-256
Storage
On Secure Servers
Control
Only with your permission
1What Information Is Collected

Qkzz only collects information that is necessary to provide you with the best experience. We do not ask for anything beyond what is needed.

Data Type What's Included Purpose
Identification Information Name, date of birth, national ID number KYC VerificationAge Verification
Contact Information Mobile Number, Email Address Log InOTP Verification
Payment Information Mobile banking number, bank account (optional) DepositWithdrawal
Transaction History Deposit, withdrawal, and bet records Account MaintenanceDispute Resolution
Device Information IP address, browser type, operating system SecurityFraud Prevention
2How Information Is Collected

Qkzz collects information through three methods:

Directly Provided Information

You provide information directly during registration, KYC verification, payments, or when contacting our support team.

Collected Automatically

When you browse qkzz, certain information is collected automatically via cookies and log files — including your IP address, browser details, and page visit data.

From Third Parties

Identity verification data may be received from trusted verification agencies for KYC purposes. Transaction confirmation data is received from payment providers (bKash/Nagad).

Good to Know: qkzz never accesses or scans your social media accounts.

3Why & How Your Data Is Used

Qkzz uses your data solely for specific, defined purposes. Each reason is explained below:

  • Account Management: For login, password reset, and account security
  • Payment Processing: To confirm deposits and complete withdrawals
  • Legal Compliance: To comply with licensing terms and applicable government regulations
  • Fraud Prevention: To detect and prevent suspicious activity
  • Customer Support: To assist you effectively in resolving any issues
  • Service Improvement: To improve the platform experience (anonymously)

What will never happen without your consent: Sending advertisements, selling data to third parties, or profiling.

4Data Sharing & Disclosure Policy

Qkzz never sells your data. However, information may be shared with specific parties in the limited circumstances outlined below:

  • Payment Provider: Necessary information is shared with bKash, Nagad, and banks solely to process transactions
  • KYC Partner: With trusted verification services for identity confirmation
  • Legal Obligation: Under a court order or a valid request from a government authority
  • Fraud Prevention: With security partners in cases of serious fraud

In all cases above, only the minimum necessary information is shared — nothing more. All partners are contractually bound to uphold our privacy standards.

5Data Retention & Periods

Qkzz does not retain your data longer than necessary. The general policy is:

  • Account Information: For the duration of active account + 5 years after closure (as required by law)
  • Transaction Records: Minimum 5 years (as required by financial regulations)
  • KYC Documents: Up to 7 years after account closure
  • Log Files: Up to 12 months
  • Marketing Consent: Until consent is withdrawn

After the designated retention period, data is securely deleted or anonymised — and cannot be recovered.

6Security Measures

To protect your data, qkzz employs industry-leading technology:

  • SSL 256-bit Encryption: Active on Every Data Transfer
  • AES-256 Storage Encryption: Data stored on servers is encrypted
  • Firewall Protection: Multi-layer firewalls block all unauthorized access
  • Regular Security Audits: Independent experts audit our systems
  • Data Center Security: 24/7 Monitoring & Physical Security
  • Two-Factor Authentication (2FA): An Additional Layer of Protection for Users

In the event of a breach: In the event of a data breach, qkzz is obligated to notify affected users within 72 hours and will take immediate protective measures.

7Cookies & Tracking Technologies

Qkzz uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

Cookie Type Purpose Retention Period Type
Essential Cookies Login Sessions, Security Tokens Cleared at the end of each session Required
Functional Cookies Language preference, layout settings 30 Days Required
Analytical Cookies Page Visits & Usage Patterns 12 Months Optional

You can disable optional cookies through your browser settings. However, turning off essential cookies may cause some features to stop working.

8Your Rights Regarding Your Data

As a qkzz user, you have important rights over your own data:

01
Right to Access

You may request details of what information we hold about you. Contact Support and you will receive a full breakdown within 30 days.

02
Right to Rectification

If any information is incorrect or outdated, you may request a correction. Amending KYC-verified data may require additional documentation.

03
Right to Erasure

After account closure, once the legal retention period has ended, you may request deletion of your data.

04
Right to Withdraw Marketing Consent

You can unsubscribe from marketing emails or notifications at any time.

To exercise your rights: Email us at support@qkzz.ws or reach out via live chat. All requests are processed within 30 days.

9Children's Privacy

Qkzz is strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under 18.

If we become aware that any minor's data is in our possession, that information is immediately deleted and the account is closed.

If you believe your child is using qkzz, please notify us at support@qkzz.ws.

10Changes to This Policy

Qkzz may update this Privacy Policy from time to time due to changes in law, the addition of new services, or security improvements.

  • A notice will be posted on the website for any significant changes
  • You may be notified via your registered email
  • The "Last Updated" date at the top of this page will change
  • Continued use of the platform after changes constitutes acceptance of the updated policy
11Contact & Complaints

For any questions about this Privacy Policy or your personal data:

  • Email: support@qkzz.ws
  • Live Chat: 24/7 in Bengali
  • Response time: within 30 minutes (for general queries)
  • Data requests: resolved within 30 business days
Why Is Your Data Safe at qkzz?

Through both technology and policy, qkzz is committed to protecting your privacy

Military-Grade Encryption

AES-256 and SSL encryption lock every piece of your data so securely that no one can read it — not even qkzz's own staff.

Active Protection
Your data is never sold

Selling your data has no place in qkzz's business model. We earn through our services — not from your information.

No Selling of Data
You're in Control

You have the right to view, correct, and delete your personal data. qkzz gives you full control over that.

Full Control
Deletion After Retention Period

Qkzz does not hold data beyond what is necessary. All data is securely destroyed after the designated period — with no possibility of recovery.

Automatic Deletion
Regular Security Audits

Independent cybersecurity experts regularly audit qkzz's systems. Any vulnerabilities discovered are resolved immediately.

Annual Audit
Immediate Breach Notification

In the event of a data breach, qkzz will notify affected users by email and SMS within 72 hours.

72-Hour Notification

What Makes qkzz Different on Privacy — In Plain Terms

The question most people have when using an online platform is: "Are they doing something with my data?" At qkzz, the answer is clear: No.

Many users in Bangladesh are still hesitant to share personal information online — and that concern is not unfounded. Many platforms sell user data to advertisers. qkzz has never done this, and never will.

qkzz's core principles: We only keep the information you provide — nothing more than necessary, and used solely for the purpose it was given.

Qkzz knows your bKash number — but only for deposits and withdrawals. Your IP address is logged — but only to prevent fraud. None of this information is used for advertising or sold to anyone.

Many people are unaware that internationally licensed platforms are subject to strict data protection regulations — and qkzz is no exception. Beyond legal obligations, qkzz genuinely believes that every user owns their own data.

In short: sharing your information with qkzz is not handing it over to strangers. It means trusting a reliable platform — and protecting that trust is qkzz's commitment.

Frequently Asked Questions

Under normal circumstances, deposits via bKash or Nagad appear in your qkzz wallet within 3–5 minutes. If the server is busy, it may take up to 15 minutes. If your balance hasn't updated after 15 minutes, first check your bKash or Nagad app to confirm whether the transaction was successful. If it was, note the transaction reference number (TrxID) and share it with qkzz via Live Chat. Issues are typically resolved within 30 minutes. If the payment failed, the amount will be automatically refunded to your mobile banking account within 3–7 business days — no separate action is required on your end.

At qkzz, settlement rules for cancelled or abandoned matches are based on rulings from internationally recognised sports governing bodies. The general rules are as follows: in cricket, if a match result is determined via the Duckworth-Lewis method, it is treated as an official result and bets are settled accordingly. If a match is completely cancelled or produces no clear result, the full stake is typically refunded. However, certain specific markets — such as first innings or fixed-over results — may be settled under their own conditions; always check the market description before placing your bet. For any disputes, contact qkzz Support and the detailed rules for the match in question will be provided.

Join a Safe & Trusted Platform

Both your data and your money are safe with qkzz. Register today and enjoy with complete peace of mind.

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